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Honing in on best practices: Freight forwarders share keys to success

By John W. McCurry on May 2, 2013

Concise communication, measurable quality control processes and development of critical technology are among the best practices deployed by airfreight forwarders. Sometimes, it’s a simple as having the right equipment.

Clear, verbal communication is a key component of Lima, Pa.-based Pilot Freight Services. Email won’t cut it for critical...

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