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Back to basics: Remembering the human side of automation
Brandon Fried, executive director of the U.S. Airforwarders Association A review of a recently published investment firm survey on freight ...
Tag: customer service
WCA 2018: 5 things retailers want from e-commerce logistics
SINGAPORE – To kick off the second day of the 10th Annual WCA Worldwide Conference here on Monday morning, which ...
Automation must always come with a human touch
Technology’s imprint on our industry over the past 50 years has enabled profound automation advances that are likely to continue ...
Booming Asia rail trade prompts DHL to open Stuttgart center
If air carriers and forwarders weren’t yet concerned about competition from Eurasian rail cargo connections, they may be after today, ...
CNS: Joyce’s customer service focus finally pays dividends at Delta
ORLANDO -- A year may not seem like much, but for Delta Cargo’s president, Gareth Joyce, the preceding 12 months ...
CNS 2016: What experiences are your customers having?
NASHVILLE -- The score so far: Consistency and predictability are better than faster speed. Associations work well with each other, ...
