Carrier Survey
Air carriers for the ACE Award Survey are rated by freight forwarders on:
- Customer Service: Quality of customer service; tracking and tracing of shipments; electronic air waybill (e-AWB) capabilities
- Performance: Timeliness of delivery; space availability; availability of main-deck capacity
- Value: Competitiveness of rates; availability and quality of special services; route network
Airport Survey
Airports are rated by freight forwarders, cargo agents, and third-party logistics providers on:
- Performance: Quality of customer service; handling of exceptions
- Value: Competitiveness of rates and charges; customs clearance efficiency
- Facilities: Airside capacity; apron capacity and aircraft parking; warehousing; operational restrictions; ground connectivity
In addition to highlighting winners, the survey data indicates airline or airport performance against an industry average.
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