Shanghai, Emirates Top 2019 ACE Awards

In a year that roared in like a lion – full of activity, growth, high demand and optimism – and crept out like a frightened lamb – with declining traffic, fears of trade wars and a looming Brexit – 2018 was a topsy-turvy time for many in the air cargo industry. It’s only fitting, then, […]
  • Caryn Livingston & Randy Woods
  • April 3, 2019

ACE Awards 2019: Top Carriers chart

CARRIER SURVEY CRITERIA Air carriers were rated by freight forwarders on the following criteria: Customer Service: Quality of customer service; tracking and tracing of shipments; electronic air waybill (e-AWB) capabilities Performance: Timeliness of delivery; space availability; availability of main-deck capacity Value: Competitiveness of rates; availability and quality of special services; route network In addition to highlighting winners, the […]
  • Staff Reports
  • March 27, 2019

ACE Awards 2019: Top Airports chart

*Correction: A previous version of this table classified Quito as the diamond award winner for the 400,000 to 999,999 tonnes category. It was actually the diamond award winner for the up to 399,999 tonnes category. AIRPORT SURVEY CRITERIA Airports are rated by freight forwarders, cargo agents and third-party logistics providers on the following criteria: Performance: Quality […]
  • Staff Reports
  • March 27, 2019

ACE Awards 2019: Making customers feel ‘special’

One of the more popular services being offered in logistics today is specialization – the ability to provide personal service for unusual goods, such as perishables, dangerous goods, pharmaceuticals, animals and oversized cargo. For the third consecutive year, Air Cargo World asked ACE survey respondents about the top performers in these niche categories. For the […]
  • Caryn Livingston & Randy Woods
  • March 27, 2019

ACE Awards 2019: Top airports, carriers chosen for Air Cargo Excellence

TOP CARRIERS Emirates and Qatar Airways, which both barely missed a Certificate last year with 100-point scores, each took home some precious metal this year, with Emirates reclaiming the first-place Diamond Award, with 104 points, in the Large Carrier category (1 million tonnes and above; see Top Carriers List) – their first Diamond since their […]
  • Caryn Livingston & Randy Woods
  • March 27, 2019

ACE Awards 2017: Celebrating Excellence

Who says the air cargo industry is resistant to change? In this year’s Air Cargo Excellence (ACE) Awards, various trends, such as the rise in e-commerce and the increased demand for perishables, have led to new infrastructure investments and innovative programs to focus on certain niches of higher-yield airfreight. These changes have had a dramatic […]
  • Randy Woods
  • April 3, 2017

ACE Awards 2017: Winners for top airports

Pivoting to the airport side of the ACE results, South Korea’s Incheon Airport came out on top in a strong field in the million-tonne-plus category. ICN won the Diamond Award last year in the large Asian airport listings, but this year’ s Diamond win represents large airports worldwide. Incheon’s 123-point overall score was the highest […]
  • Randy Woods
  • March 28, 2017

ACE Awards 2017: Winners for top carriers

On the carrier side, one of the most impressive improvements was seen at UPS Airlines, rising from 97 overall points and just missing a certificate last year to 113 points and a Diamond Award for carriers handling more than a million tonnes of cargo annually. Jim Mayer, public relations manager for the giant integrator, said […]
  • Randy Woods
  • March 28, 2017

ACE Awards 2017: Special Delivery

Added to the list of questions in this year’s ACE Survey was one about how well the carriers and airports performed while handling “specialty cargo” – perishables, dangerous goods, pharma, animals and oddly shaped cargo, etc. This was included because of the growth in interest in niche categories of air cargo in recent years. The […]
  • Randy Woods
  • March 28, 2017

ACE Award voting begins this week!

As we near the end of 2016, it’s time for forwarders, cargo agents and third-party logistics providers to start thinking about which carriers and airports performed the best in the last year in terms of air cargo handling. Is there a particular cargo facility that you thought went above and beyond in 2016 to provide […]
  • Randy Woods
  • November 7, 2016

The Best & Brightest: The ACE Award winners of 2016

The stars of the air cargo world shined brightly in Berlin last month, as the Air Cargo Excellence (ACE) Awards Gala was held at the InterContinental Berlin Hotel, in conjunction with IATA’s World Cargo Symposium. Sponsored by Air Cargo World magazine, the ACE Awards recognize outstanding achievement among the world’s top cargo carriers and airports. […]
  • Randy Woods
  • March 31, 2016

ACE Awards 2016: Survey methodology

Carrier Survey Air carriers for the ACE Award Survey are rated by freight forwarders on: Customer Service: Quality of customer service; tracking and tracing of shipments; electronic air waybill (e-AWB) capabilities Performance: Timeliness of delivery; space availability; availability of main-deck capacity Value: Competitiveness of rates; availability and quality of special services; route network Airport Survey […]
  • Randy Woods
  • March 28, 2016
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