Does the air cargo industry take bad service for granted?

Air Cargo customers are generally satisfied with the service they receive from their airlines and airports, even when they receive bad service, report finds. While some companies are highly rated, all companies have room to improve the quality of their offering. In late 2018, we surveyed approximately 1,900 air cargo customers from more than 80 […]
  • Frederic Horst
  • June 27, 2019

WFS wins tender to operate at Atlanta airport

The giant air cargo handler Worldwide Flight Services (WFS) won its tender to operate Hartsfield-Jackson Atlanta International Airport’s (ATL) new Cargo Building C, just a day after the airport signed a memorandum of understanding (MoU) with Amsterdam Airport Schiphol (AMS). ATL, plus other recent expansions in Europe and New York, will add an additional 700,000 […]
  • Brianne Ledda
  • June 7, 2019

Just one week left to fill out the 2019 Air Cargo Excellence survey

December is already here, so there’s just one week left to take part in Air Cargo World’s  Air Cargo Excellence Survey. This will be your last chance to share your opinions about which carriers and airports are the best at handling cargo worldwide. The deadline for completing the survey is Friday, Dec. 7. The survey, […]
  • Randy Woods
  • December 3, 2018

There’s still time to be heard in our 2019 Air Cargo Excellence Awards

Have you taken the Air Cargo Excellence Survey yet? If not, then what are you waiting for? We want to hear your opinions about how well carriers and airports handled cargo worldwide. The survey, which takes 5 to 10 minutes to fill out, ranks air carriers and airports on airfreight service, performance and value. The […]
  • Randy Woods
  • November 12, 2018

Voting has begun for the 2019 Air Cargo Excellence Awards

Not only is it almost election time in the United States, it’s also time to take Air Cargo World’s annual Air Cargo Excellence Survey Input from you, the educated reader and savvy logistics professional, will have an impact because the results of the survey will help determine the recipients of our annual Air Cargo Excellence (ACE) Awards. […]
  • Randy Woods
  • October 22, 2018

ACE Awards 2018: Specializing in Excellence

It can be said now that 2017 was one of the longest periods of sustained growth for air cargo demand. The 9.2 percent average rise in total freight tonne kilometers worldwide, according to IATA, was the greatest surge since the brief post-recession correction in 2010 and has been credited with raising the fortunes of virtually […]
  • Staff Reports
  • April 3, 2018

ACE Awards 2018: Top Airports chart

  AIRPORT SURVEY CRITERIA Airports are rated by freight forwarders, cargo agents and third-party logistics providers on the following criteria: Performance: Quality of customer service; handling of exceptions Value: Competitiveness of rates and charges; customs clearance efficiency Facilities: Airside capacity; apron capacity and aircraft parking; warehousing; operational restrictions; ground connectivity In addition to highlighting winners, […]
  • Staff Reports
  • March 27, 2018

ACE Awards 2018: Top airports, carriers chosen for Air Cargo Excellence

CARRIERS The top vote-getter in the Large Carrier category (1 million tonnes of cargo handled and up) came as little surprise: Cathay Pacific Airways, which was a Platinum Award winner last year, won the Diamond Award this year. A spokesperson from Cathay Pacific Cargo said 2017 was the strongest year for growth in airfreight demand […]
  • Staff Reports
  • March 27, 2018

ACE Awards 2018: Top Carriers chart

  CARRIER SURVEY CRITERIA Air carriers were rated by freight forwarders on the following criteria: Customer Service: Quality of customer service; tracking and tracing of shipments; electronic air waybill (e-AWB) capabilities Performance: Timeliness of delivery; space availability; availability of main-deck capacity Value: Competitiveness of rates; availability and quality of special services; route network In addition […]
  • Staff Reports
  • March 27, 2018

Air China launches weekly 777f service between Shanghai and Liege, Belgium

An Air Cargo China 777F from Shanghai touched down Liege Airport yesterday, marking the start of weekly freighter services between the two airports. The additional capacity is being deployed in response to growing e-commerce volumes between China and Europe, the Belgian airport said. Steven Verhasselt, VP Commercial at Liege Airport, explained that the new freighter […]
  • Lewis King
  • June 8, 2017

ACE Awards 2017: Celebrating Excellence

Who says the air cargo industry is resistant to change? In this year’s Air Cargo Excellence (ACE) Awards, various trends, such as the rise in e-commerce and the increased demand for perishables, have led to new infrastructure investments and innovative programs to focus on certain niches of higher-yield airfreight. These changes have had a dramatic […]
  • Randy Woods
  • April 3, 2017

ACE Awards 2017: Winners for top airports

Pivoting to the airport side of the ACE results, South Korea’s Incheon Airport came out on top in a strong field in the million-tonne-plus category. ICN won the Diamond Award last year in the large Asian airport listings, but this year’ s Diamond win represents large airports worldwide. Incheon’s 123-point overall score was the highest […]
  • Randy Woods
  • March 28, 2017

ACE Awards 2017: Winners for top carriers

On the carrier side, one of the most impressive improvements was seen at UPS Airlines, rising from 97 overall points and just missing a certificate last year to 113 points and a Diamond Award for carriers handling more than a million tonnes of cargo annually. Jim Mayer, public relations manager for the giant integrator, said […]
  • Randy Woods
  • March 28, 2017

ACE Awards 2017: Special Delivery

Added to the list of questions in this year’s ACE Survey was one about how well the carriers and airports performed while handling “specialty cargo” – perishables, dangerous goods, pharma, animals and oddly shaped cargo, etc. This was included because of the growth in interest in niche categories of air cargo in recent years. The […]
  • Randy Woods
  • March 28, 2017
Page 1 of 212 »