UPS’ Cindy Miller on the redefinition of ‘customer experience’ in forwarding

There was a time not long ago when the shipment of goods across an international border was considered a matter of grave, time-consuming importance that may take days to resolve. With e-commerce, those days are gone forever as customer expectations are continuing to be more demanding. The concept of waiting the traditional “five to seven business […]
  • Randy Woods
  • October 4, 2018

Into & Out of Africa: Links to China are rewriting the rules of African airfreight

Mere hours after being offloaded from an inbound flight originating at Guangzhou’s Baiyun International Airport (CAN), a case of cell phones has already been processed through Jomo Kenyatta International Airport’s (NBO) new express center. They now sit at the edge of an off-airport warehouse, waiting for pickup to continue their journey over land. In the […]
  • Molly Thompson
  • October 3, 2018

Cross-border shipment cuts logistics cost by 20% in the Subcontinent [SPONSORED]

For the first time in September this year, a truck carrying cargo was allowed to cross over to India from Bangladesh without requiring the consignment to be unloaded and transferred to another truck. Known as transhipment, this has been the time consuming and costly practice of border crossing norms until today. This was the result […]
  • EFL
  • November 7, 2016

SEKO’s Gagne: Time to get real about cross-border e-commerce

Few freight-forwarders are willing to admit openly that rapidly expanding cross-border e-commerce can be potentially disruptive. Within the supply-chain, airfreight has traditionally found its role transporting goods from low-cost manufacturing centers and injecting them into distribution networks that then supply retail outlets within the country of sale. No longer is that the case, according to […]
  • Charles Kauffman
  • September 9, 2016