IAG Cargo revenues dip in Q1, despite rise in traffic

Like many carriers this year, U.K.-based IAG Cargo said its first-quarter 2019 revenues declined year-over-year, falling to €275 million during the period March 31 for a 2.5% loss, compared to Q1 of 2018, at a constant exchange rate. However, its cargo traffic increased by 2.6% to 1.39 billion cargo tonne kilometers (CTK), thanks to a […]
  • Randy Woods
  • May 13, 2019

IAG Cargo launches customer service center for ‘Critical’ clients

U.K.-based IAG Cargo has introduced a dedicated customer service element to its “Critical” product – which was launched in 2016 to cater to forwarders and shippers that deal with last-minute and out-of-hours bookings. Since its debut, the carrier has recorded 5,500 bookings. Last July, it expanded Critical to encompass to temperature-sensitive cargo, in a move […]
  • Nina Chamlou
  • July 2, 2018

IAG puts a premium on ‘Critical’ service

In an effort to capture more of the ultra-time-sensitive air cargo market, IAG Cargo will launch a new service next month, called “Critical,” which will focus on premium emergency shipments. The carrier also said it will build an expansion to its existing Premia freight facility to handle various premium products. The new Critical service, to […]
  • Randy Woods
  • September 22, 2016