“Just say no.”
Channeling the famous anti-drug campaign championed by former First Lady Nancy Reagan, the audience at the CEIV-Pharma Workshop said it’s high time cargo handlers and carriers stood up to shippers who expected premium service for pharmaceutical shipments that are labeled as general cargo. “They still expect cargo handlers and airlines to handle the shipment based on its packaging,” said Bruno Guella, the managing director at MVD Free Airport. Brussels Airport’s cargo manager Nathan de Valck said getting the entire airport community onboard with a hardline strategy has worked in Brussels. “We had to educate our whole community to apply that rule,” said de Valck. “Once you start doing that as a community, you really start educating the shippers.”