UPS’ Cindy Miller on the redefinition of ‘customer experience’ in forwarding

There was a time not long ago when the shipment of goods across an international border was considered a matter of grave, time-consuming importance that may take days to resolve. With e-commerce, those days are gone forever as customer expectations are continuing to be more demanding. The concept of waiting the traditional “five to seven business […]

Please login to your Air Cargo World account to continue reading.
Not a subscriber? Click here to subscribe to Air Cargo World today!