Consultant Insight: Improving CX with artificial intelligence
Cathy Roberson, Cargo Facts Consulting senior consultant and Air Cargo Next columnist The extraordinary interest in OpenAI’s ChatGPT has produced...
Cathy Morrow Roberson is an analyst with deep experience across the transportation and logistics business. Cathy is the founder of Logistics Trends & Insights, which provides strategic supply chain research and analysis. She also writes a weekly column for Air Cargo World.
Previously she worked for a logistics research firm, an internet consultancy and UPS Supply Chain solutions. At UPS she was instrumental in the initial set up of UPS Supply Chain Solutions, as well as its further development. Cathy began her career as a librarian, primarily managing research departments for several libraries.
Her experience spans projects that cover product development, market analysis, customer service, M&A due diligence, freight forwarding operations and has in depth knowledge of the global freight forwarding, logistics, technology and e-commerce markets. She is also active in the Council of Supply Chain Management Professionals (CSCMP)
Cathy has a BA in History from Winthrop University, a Masters in Library Science from the University of South Carolina and an MBA in finance and marketing from Mercer University.
Cathy Roberson, Cargo Facts Consulting senior consultant and Air Cargo Next columnist The extraordinary interest in OpenAI’s ChatGPT has produced...
The U.S. Customs and Border Protection (CBP) is extending to August 2025 a Section 321 data pilot that it began in...
Cathy Roberson, Cargo Facts Consulting senior consultant and Air Cargo Next columnist SEKO Logistics is collaborating with Happy Returns, PayPal’s...
Cathy Roberson, Cargo Facts Consulting senior consultant and Air Cargo World columnist Ocean freight carrier CMA CGM is extending its...
Despite a subdued outlook for the air cargo market, Air Transport Services Group remains fairly upbeat as it issued an...
Drone activity continues to increase in the U.S. as operators work with regulators to ensure safety in deliveries. One such...
UPS is reaping the benefits of technology investments to improve efficiencies despite reporting a 2.7% YoY dip in consolidated revenue...
Higher jet fuel spot rates due to China's easing COVID-19 restrictions and U.S. refinery outages are increasing surcharges for carriers. ...
Facing increasing competition and parcel volume declines, the British postal service, Royal Mail, is investing in its operations to streamline...
Cathy Roberson, Cargo Facts Consulting senior consultant and Air Cargo World columnist Technology platform provider Fleet Enable is expanding beyond...
Pandemic-driven disruptions, geopolitical concerns and complexity in global supply chains have many shippers considering moving some, if not all, of...
Geopolitical concerns are driving semiconductor production growth beyond Asia, where 75% of semiconductors are currently produced. Global semiconductor supply chains...
Turkey is becoming a focal point for Alibaba’s global reach as the e-commerce giant plans to invest $1 billion in...
As 2022 ended, U.S. manufacturing activity declined while inventory levels remained high. The 2023 outlook is cautiously optimistic, with demand...
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