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Keep communication lines open to keep airport lines moving

Brandon Fried by Brandon Fried
March 12, 2021
in Forwarders' Forum
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There has been a great deal of research into the psychology of waiting in line. As it turns out, it’s not the wait but the perception of the lack of fairness that causes the most frustration. That frustration is reaching a boiling point as a result of the ongoing delays at major ocean ports in […]

 

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