ACE Awards 2018: Specializing in Excellence | Air Cargo World
Air Cargo World

No products in the cart.

Subscribe
  • News
  • Data & Tools
  • Events
    • Air Cargo Tech Summit
    • 2022 Webinar Series
    • Past Webinars
  • Podcasts
  • Magazine
  • Archives
Monday, August 15, 2022
Log In
No Result
View All Results
  • Airports
  • Carriers
  • E-Commerce
  • Express
  • Freight Forwarders
  • Technology
Air Cargo World
  • News
  • Data & Tools
  • Events
    • Air Cargo Tech Summit
    • 2022 Webinar Series
    • Past Webinars
  • Podcasts
  • Magazine
  • Archives
Log In
No Result
View All Results
Air Cargo World
No Result
View All Results

ACE Awards 2018: Specializing in Excellence

Staff Reports by Staff Reports
April 3, 2018
in Airports, Carriers
Reading Time: 2 mins read
0
Share on FacebookShare on TwitterShare on LinkedIn

It can be said now that 2017 was one of the longest periods of sustained growth for air cargo demand. The 9.2 percent average rise in total freight tonne kilometers worldwide, according to IATA, was the greatest surge since the brief post-recession correction in 2010 and has been credited with raising the fortunes of virtually every air-cargo company.

But while e-commerce is ensuring that the increase in air cargo demand is now exceeding capacity growth and reversing the trend of overcapacity seen in recent years, it does not reflect the quality of service that is being provided every day to the end customers. That’s where the Air Cargo Excellence (ACE) Awards come in.

Since 2005, the ACE Awards are determined from the results of the exclusive, anonymous Air Cargo Excellence survey that is carried out annually by Air Cargo World. The survey evaluates cargo carriers and airports and ranks each one with indexed numerical scores, based on several performance factors. With an index score of 100 being the baseline, the airports and carriers are rated based on how far above or below that baseline their overall scores ended up.

So, while 2017 has been a stellar year in terms of traffic and revenues, this is not necessarily reflected in the ACE Awards, which focus almost entirely on customer satisfaction. There are many cases where a carrier or an airport enjoying record business and profits in a given year ends up languishing near the bottom because they did not provide stellar service to forwarders or agents. This year, as we did last year, we added a criterion of “specialty cargo” handling to give some facilities a bonus if they excel at handling large, heavy, bulky or high-value goods.

Carriers were evaluated by freight forwarders, who were asked to give a numerical rating for customer service, performance and value over the previous 12 months. Airports, however, were judged by forwarders, cargo agents and third-party logistics providers on each airport’s performance, value and facilities for the same time period. (To see more on the methodology, please visit aceawards.aircargoworld.com)

The top three performers in each category were awarded Diamond, Platinum and Gold status. Congratulations were also given to all carriers and airports that received an above-average ACE index score. Those that scored above the 100-point baseline, but less than the Diamond, Platinum and Gold levels, were given an ACE Certificate of Excellence.

All told, there are 15 awards, 19 certificates and 7 special mentions being recognized this year. How did your favorite carrier or airport do? Let’s take a look at the results.

ACE Awards 2018:

  • More on how ACE winners were chosen
  • Top Airports Chart
  • Top Carriers Chart
  • Specialty Cargo Awards
Tags: ACE Awards 2018Air Cargo Excellence (ACE) AwardsViewpoints
Previous Post

FedEx rolls out ‘Purple Runway’ training program in face of pilot shortage

Next Post

DHL débuts e-commerce platform, expands presence in Europe

Related Posts

Lufthansa Cargo revenue contribution leaps ahead with record result
Routes

Lufthansa grows Asia, North America capacity with new 777F, A321F

August 12, 2022
Nippon Cargo Airlines signs on as first Asian carrier to cargo.one 
Carriers

Asian forwarders see profits dip in Q2

August 11, 2022
WFS expands Cainiao LGG operations with Air China partnership
Carriers

WFS expands Cainiao LGG operations with Air China partnership

August 11, 2022
Airports

Mich. airport taps into Amazon potential, local growth

August 9, 2022
The French backwater transforming Airbus jets to feed cargo boom
Airports

The French backwater transforming Airbus jets to feed cargo boom

August 9, 2022
Halifax Stanfield opens cargo logistics park
Airports

Halifax Stanfield opens cargo logistics park

August 9, 2022
Lufthansa transports relief goods to India
Airports

Lufthansa, labor union reach pay agreement for ground workers

August 8, 2022
GTA Group addresses perishable demand at YVR
Airports

GTA Group addresses perishable demand at YVR

August 5, 2022
Shell to provide Lufthansa 1.8M tonnes of SAF
Carriers

Lufthansa Cargo’s Q2 revenue jumps 45% YoY

August 5, 2022
Next Post

DHL débuts e-commerce platform, expands presence in Europe

FROM OUR CONTRIBUTORS

Supply chain disruptions rein in November cargo growth, IATA finds

Consultant Insight: Signs point to a slowdown in the express market

August 11, 2022
UPS Airlines launches flights to Delhi with freighters, including 747F

Consultant Insight: UPS focuses on efficiency investments as it achieves strong Q2 financial results

July 29, 2022
UPS, InterGlobe announce joint venture MOVIN

Consultant Insight: UPS and FedEx boost operations in India

July 25, 2022

SPONSORED

Singapore Changi Airport: Taking your Pharma Business Further - Image 2

Singapore Changi Airport: Taking your pharma business further

November 9, 2021
ULD

CODEX by Virtual Control fills gaps in cold-chain shipment visibility

July 2, 2021
Digitizing the ULD transfer process and protecting shipments with Virtual Control

Digitizing the ULD transfer process and protecting shipments with Virtual Control

May 14, 2021
  • About Us
  • Contact Us
  • Privacy Terms
  • ADA Compliance
  • Advertise

 Manage Cookie Consent

Follow Us

twitter twitter linkedin podcast

© 2022 Royal Media & Air Cargo World

No Result
View All Results
  • News
    • All News
    • Airports
    • Carriers
    • E-Commerce
    • Express
    • Freight Forwarders
    • Technology
  • Data & Tools
  • Events
    • Air Cargo Tech Summit
    • 2022 Webinar Series
    • Cargo Facts EMEA
    • Cargo Facts Symposium
    • Cargo Facts Asia
  • Webinars
  • Podcasts
  • Magazine
  • Archives
  • Subscribe Test
  • Log In / Account

© 2022 Royal Media & Air Cargo World

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
Powered By MemberPress WooCommerce Plus Integration
THIS WEBSITE USES COOKIES

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “I CONSENT”, you consent to the use of ALL the cookies.

Cookie settingsI CONSENT

Review our Cookie Policies
.
Manage Cookie Consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
34f6831605sessionGeneral purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
a64cedc0bfsessionGeneral purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
AWSALBCORS7 daysThis cookie is managed by Amazon Web Services and is used for load balancing.
cf_use_obpastCloudflare sets this cookie to improve page load times and to disallow any security restrictions based on the visitor's IP address.
cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CRAFT_CSRF_TOKENsessionThis cookie is set by the provider Craft CMS. This cookie is used for the purpose of website security that is Cross-Site-Request forgery prevention whenever a form is used.
crmcsrsessionGeneral purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
JSESSIONIDsessionThe JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
LS_CSRF_TOKENsessionCloudflare sets this cookie to track users’ activities across multiple websites. It expires once the browser is closed.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
CookieDurationDescription
_zcsr_tmpsessionZoho sets this cookie for the login function on the website.
663a60c55dsessionThis cookie is related to Zoho (Customer Service) Chatbox
bcookie2 yearsLinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie2 yearsLinkedIn sets this cookie to store performed actions on the website.
e188bc05fesessionThis cookie is set in relation to Zoho Campaigns
iamcsrsessionZoho (Customer Support) sets this cookie and is used for tracking visitors (for performance purposes)
langsessionLinkedIn sets this cookie to remember a user's language setting.
li_gc2 yearsLinkedIn uses to store consent of guests regarding the use of cookies for non-essential purposes
lidc1 dayLinkedIn sets the lidc cookie to facilitate data center selection.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
CookieDurationDescription
AWSALB7 daysAWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT2 yearsYouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
vuid2 yearsVimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
CookieDurationDescription
_dc_gtm_UA-1038974-181 minuteUsed to help identify the visitors by either age, gender, or interests by DoubleClick - Google Tag Manager.
_fbp3 monthsThis cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
fr3 monthsFacebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
VISITOR_INFO1_LIVE5 months 27 daysA cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSCsessionYSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devicesneverYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-idneverYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextIdneverThis cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requestsneverThis cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
34f6831605sessionGeneral purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
ig_putmasessionNo description
Save & Accept
Powered by CookieYes Logo
Go to mobile version