AIRPORT SURVEY CRITERIA
Airports are rated by freight forwarders, cargo agents and third-party logistics providers on the following criteria:
- Performance: Quality of customer service; handling of exceptions
- Value: Competitiveness of rates and charges; customs clearance efficiency
- Facilities: Airside capacity; apron capacity and aircraft parking; warehousing; operational restrictions; ground connectivity
In addition to highlighting winners, the survey data indicates airline or airport performance against an industry average.