CARRIER SURVEY CRITERIA
Air carriers were rated by freight forwarders on the following criteria:
- Customer Service: Quality of customer service; tracking and tracing of shipments; electronic air waybill (e-AWB) capabilities
- Performance: Timeliness of delivery; space availability; availability of main-deck capacity
- Value: Competitiveness of rates; availability and quality of special services; route network
In addition to highlighting winners, the survey data indicates airline or airport performance against an industry average.