Consultant Insight: Returns are a growing problem in the multichannel retail market

Photo/GXO Logistics

As multichannel retail becomes the norm, retailers are examining their reverse logistics processes. To improve returns, 72% of retailers are investing in their returns management processes, according to a GXO Logistics survey. The survey further noted that in the past 12 months, 36% of retailers said that online returns have increased while 37% of retailers […]


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