Emirates SkyCargo said it plans to implement the Cargo iQ framework to more than 160 of its stations across six continents by early 2019. Cargo iQ, an IATA quality standards interest group, has multiple initiatives centered around creating benchmarks for participating members’ services and standardizing communications between supply chain partners.
Henrik Ambak, senior vice president of cargo operations worldwide at Emirates SkyCargo, said that the program is “transforming the way we interact with service providers, including ground handlers and road feeder service partners, by bringing increased transparency, control and focus on quality of service into the shipment process.”
The carrier said it has monitored nearly 823,000 shipments using Cargo iQ guidelines during the first six months since it received certification in March, and is now one of the organization’s foremost users in terms of the total number of shipments tracked using Cargo iQ metrics.
Cargo iQ’s quality management certification is held by carriers such as All Nippon Airways, Silkway West and Korean Air Lines. The organization has other projects under way, including its “air cargo intelligence hub,” which allows members to create customized performance reports and compare results to industry average.