Growing Accustomed: Customs platforms give edge to smaller forwarders | Air Cargo World
Air Cargo World

No products in the cart.

Subscribe
  • News
  • Data & Tools
  • Events
    • Air Cargo Tech Summit
    • 2022 Webinar Series
    • Past Webinars
  • Podcasts
  • Magazine
  • Archives
Sunday, August 7, 2022
Log In
No Result
View All Results
  • Airports
  • Carriers
  • E-Commerce
  • Express
  • Freight Forwarders
  • Technology
Air Cargo World
  • News
  • Data & Tools
  • Events
    • Air Cargo Tech Summit
    • 2022 Webinar Series
    • Past Webinars
  • Podcasts
  • Magazine
  • Archives
Log In
No Result
View All Results
Air Cargo World
No Result
View All Results

Growing Accustomed: Customs platforms give edge to smaller forwarders

Randy Woods by Randy Woods
May 2, 2018
in All Posts, Freight Forwarders, Security & Regulations, Technology
Reading Time: 7 mins read
0
Share on FacebookShare on TwitterShare on LinkedIn

Sometimes the smallest things can have the greatest impact. Take customs clearance, for example, in the air cargo handling process.

Carlos Jaramillo, president of Miami-based freight forwarder Marca Global Logistics, recalls a shipment of cargo earlier this year coming from the Far East into Miami to be trans-shipped to Chile, but was held up briefly in customs because there was a discrepancy between the weight printed on the air waybill and the actual weight of the arriving shipment.

It was indeed a small detail, but it potentially had major repercussions for Marca and the shipper. In the recent past, Jaramillo, who runs a small eight-person operation in the Miami office, outsourced all of his customs work to a broker to save on costs. “We used to have to call our customs broker about the held shipment, and it would often take 24 to 36 hours to hear back from them and get the issue resolved,” he said.

From there, delays could cascade further while shipments sat in limbo. “If the resolution could not be solved within a day or two, there was a good chance you could lose your booking on the outbound flight,” Jaramillo said, which would, in turn, lead to an uncomfortable discussion with an unhappy shipper asking why the cargo didn’t arrive on time.

In this instance, however, Marca had taken its customs brokerage duties in house, using a new platform called SkySpace Cargo, which operates completely online with real-time notifications of problems with shipments. Rather than having to make a phone call to a broker, Jaramillo saw an alert on the platform appear on his smartphone. Via a live chat line, he was able to find out about the discrepancy instantly and take action to resolve the problem, which was an incorrect label made from the origin in China. Within minutes, he said, the hold on the shipment was removed and the cargo continued on its journey.

“That’s a difference of a day and a half,” he added. “That definitely saved us a lot of time and money.”

More importantly, the online SkySpace service allowed Marca, which has about 50 total employees at all of its branches, to work as fast as one of the larger, multinational freight forwarders that can afford premium 3PL service. “That 24- to 36-hour delay wouldn’t happen with a larger forwarder,” Jaramillo said. SySpace itself is not seen in the transaction; all Marca customers would see is an online portal with the Marca logo and contact information.

With this customs technology, a smaller “David,” using technology from a startup that had been operational for just a few weeks, just passed itself off as another super-efficient “Goliath” forwarder that would have otherwise undercut his business.

For Marca and other small- to medium-sized enterprises (SMEs) in the logistics world, it may be a game changer.

Page 1 of 4
12...4Next
Tags: Air & Sea Freight LLCCHAMP Cargosystems’Chris Reynoldscustoms brokeringcustoms clearanceFeaturesFlexportINLTLogitudeMarca Global LogisticsSkySpace CargoToby RaworthTriumph Link
Previous Post

China’s SF Express invests heavily in Flexport’s air cargo expansion

Next Post

Demand flattens, yields soar in March… or do they?

Related Posts

Magazine
Technology

Overheard at ACTS 2022: Stakeholders speak out on the latest tech initiatives

August 5, 2022
Air Cargo World 2022 Webinar Series
Freight Forwarders

Register now for Air Cargo World’s webinar on forwarder best practices

August 3, 2022
CharterSync to enhance charter e-booking solution
Freight Forwarders

Regional Pulse: Forwarders shift volumes away from London

August 2, 2022
C.H. Robinson’s Q4 profits rise, but perishables disappoint
Freight Forwarders

C.H. Robinson Global Forwarding profits reach $2.1B in Q2

July 29, 2022
Lufthansa Cargo uses world’s first ‘e-DGD’ form via INFr8
Technology

Kale boosts digitization at FRA

July 28, 2022
JAL Cargo advances digital footprint with cargo.one
Carriers

JAL Cargo advances digital footprint with cargo.one

July 27, 2022
DSV grows operational footprint with 95,000-square-meter warehouse
Freight Forwarders

DSV air revenues reach $687M in Q2

July 27, 2022
ULD
Freight Forwarders

Taiwan logistics firm Morrison Express weighs $1 billion sale, sources say

July 26, 2022
Manna Aero Drone
Technology

UK approves automated drone superhighway for cargo deliveries

July 25, 2022
Next Post

Demand flattens, yields soar in March... or do they?

FROM OUR CONTRIBUTORS

UPS Airlines launches flights to Delhi with freighters, including 747F

Consultant Insight: UPS focuses on efficiency investments as it achieves strong Q2 financial results

July 29, 2022
UPS, InterGlobe announce joint venture MOVIN

Consultant Insight: UPS and FedEx boost operations in India

July 25, 2022
Hartsfield-Jackson Atlanta International Airport.

Consultant Insight: More cargo space for same-day deliveries

July 18, 2022

SPONSORED

Singapore Changi Airport: Taking your Pharma Business Further - Image 2

Singapore Changi Airport: Taking your pharma business further

November 9, 2021
ULD

CODEX by Virtual Control fills gaps in cold-chain shipment visibility

July 2, 2021
Digitizing the ULD transfer process and protecting shipments with Virtual Control

Digitizing the ULD transfer process and protecting shipments with Virtual Control

May 14, 2021
  • About Us
  • Contact Us
  • Privacy Terms
  • ADA Compliance
  • Advertise

 Manage Cookie Consent

Follow Us

twitter twitter linkedin podcast

© 2022 Royal Media & Air Cargo World

No Result
View All Results
  • News
    • All News
    • Airports
    • Carriers
    • E-Commerce
    • Express
    • Freight Forwarders
    • Technology
  • Data & Tools
  • Events
    • Air Cargo Tech Summit
    • 2022 Webinar Series
    • Cargo Facts EMEA
    • Cargo Facts Symposium
    • Cargo Facts Asia
  • Webinars
  • Podcasts
  • Magazine
  • Archives
  • Subscribe Test
  • Log In / Account

© 2022 Royal Media & Air Cargo World

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
Powered By MemberPress WooCommerce Plus Integration
THIS WEBSITE USES COOKIES

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “I CONSENT”, you consent to the use of ALL the cookies.

Cookie settingsI CONSENT

Review our Cookie Policies
.
Manage Cookie Consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
34f6831605sessionGeneral purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
a64cedc0bfsessionGeneral purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
AWSALBCORS7 daysThis cookie is managed by Amazon Web Services and is used for load balancing.
cf_use_obpastCloudflare sets this cookie to improve page load times and to disallow any security restrictions based on the visitor's IP address.
cookielawinfo-checkbox-advertisement1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CRAFT_CSRF_TOKENsessionThis cookie is set by the provider Craft CMS. This cookie is used for the purpose of website security that is Cross-Site-Request forgery prevention whenever a form is used.
crmcsrsessionGeneral purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
JSESSIONIDsessionThe JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
LS_CSRF_TOKENsessionCloudflare sets this cookie to track users’ activities across multiple websites. It expires once the browser is closed.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
CookieDurationDescription
_zcsr_tmpsessionZoho sets this cookie for the login function on the website.
663a60c55dsessionThis cookie is related to Zoho (Customer Service) Chatbox
bcookie2 yearsLinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie2 yearsLinkedIn sets this cookie to store performed actions on the website.
e188bc05fesessionThis cookie is set in relation to Zoho Campaigns
iamcsrsessionZoho (Customer Support) sets this cookie and is used for tracking visitors (for performance purposes)
langsessionLinkedIn sets this cookie to remember a user's language setting.
li_gc2 yearsLinkedIn uses to store consent of guests regarding the use of cookies for non-essential purposes
lidc1 dayLinkedIn sets the lidc cookie to facilitate data center selection.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
CookieDurationDescription
AWSALB7 daysAWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT2 yearsYouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
vuid2 yearsVimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
CookieDurationDescription
_dc_gtm_UA-1038974-181 minuteUsed to help identify the visitors by either age, gender, or interests by DoubleClick - Google Tag Manager.
_fbp3 monthsThis cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
fr3 monthsFacebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
VISITOR_INFO1_LIVE5 months 27 daysA cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSCsessionYSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devicesneverYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-idneverYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextIdneverThis cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requestsneverThis cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
34f6831605sessionGeneral purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
ig_putmasessionNo description
Save & Accept
Powered by CookieYes Logo
Go to mobile version