#3: WestJet doubles down on cargo, insources domestic sales ops as international network grows
In a major departure for the Calgary-headquartered airline, WestJet Cargo transitioned its domestic cargo sales operations to a newly established in-house sales team. The carrier stepped up its internal cargo team to boost visibility of its cargo operations in 2019, bringing the division under the “commercial” umbrella, moving it out from the “operations” unit where it had previously been positioned within the corporate structure.
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